My client are seeking a proactive Hotel Duty Manager to join their team, located in the vibrant coastal town of Newquay. As a Duty Manager, you will play a pivotal role in ensuring the smooth operation of this very busy family friendly Hotel, maintaining exceptional standards of guest service, and fostering a positive working environment for our staff.This is a full-time permanent position, offering an annual salary between £28,000 - £30,000 depending on experience, plus amazing company benefits.Flexibility to work varied shifts, including evenings, weekends, and holidays, as required.To apply please submit your CV to stephanie@winners-recruitment.co.uk or contact Steph at Winners Recruitment, Truro, for more informationKey Responsibilities: Guest Satisfaction: Uphold the highest standards of guest satisfaction by overseeing all aspects of guest services, addressing any concerns or issues promptly and effectively. Team Leadership: Provide leadership and guidance to hotel staff, including reception, housekeeping, maintenance teams, leisure and kitchen Team and management to ensure efficient daily operations and exceptional guest experiences. Shift Management: Manage the hotel’s daily operations, including overseeing shift schedules, delegating tasks, and resolving any operational issues that may arise during your shift. Emergency Response: Act as a point of contact and provide leadership in emergency situations, implementing appropriate protocols to ensure the safety and security of guests and staff.Requirements: Previous experience in a supervisory or managerial role within the hospitality industry, preferably in a family friendly hotel or holiday park setting. Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team. Exceptional customer service skills, with a genuine passion for delivering memorable guest experiences. Excellent communication skills, both verbal and written, with the ability to effectively interact with guests, staff, and management. Knowledge of hotel operations, including front office procedures, housekeeping standards, and basic maintenance practices. Proficiency in hotel management software and Microsoft Office suite is preferred.

£28000 Salary

Job ID: HQ027453

Job Type: Permanent

Location: Newquay

Category: Hotel Management