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Customer Account Advisor

Job ID HQ00021902 | Permanent | Truro | | £ 16500.00 per annum | Start 29 Apr 2019

New New New*** Customer Account Advisors x 3. Winners Recruitment are recruiting Customer Account Advisors x 3 to join a professional, hard working and staff focused office based in Truro, Cornwall. This is a great opportunity for someone with confident numeracy skills looking for a role within an office environment, working on the telephones and using a computer. Compliance training and on the job training will be provided.
Your job as the Customer Account Advisor will be to work as an out-sourced credit controller, speaking with customers who have got behind on their payments on their utility bills or customers who owe monies to your clients.
Working in an organised and methodical manner, you will use your confident telephone manner to speak with the customer, asking to take payments over the phone.
You will listen to the customers and speak with them to negotiate when payment can be made. Preferably taking debit card details over the phone or arranging for bank payments and keeping in touch with the customer until the payments are cleared for you clients.
This is a targeted office environment where you will need to be results driven and focused to ask for payment to be made, with bonus paid as you exceed your work performance targets.
The office is busy and noisy, with a large friendly staff focused team, who enjoy team builds, celebrating seasonal and sporting events, creating a social working environment and a great place to work.
You will start on a basic permanent salary of £8.47 per hour with an uncapped bonus scheme, with experienced staff achieving over £30,000 - £35,000pa.
The hours are 9.00am to 5.30pm Monday to Friday, 37.5 hours per week.
Plus 28 days holiday and pension. Business dress is required.

Customer Services, Sales, Retail Sales, Account Management, Credit Control, Graduates, Finance, Financial Services

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